Notice of Privacy Practices

1. PRIVACY POLICY
Twin Pillars Diagnostics LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to
protecting your personal and health information.
Information We Collect
We may collect:
• Name
• Date of birth
• Address
• Phone number
• Email address
• Government ID information
• Employer information (for drug testing)
• Specimen collection information
• Payment information
If you submit medical or testing information, that information may constitute Protected
Health Information (PHI) under HIPAA.
How We Use Information
We use your information to:
• Schedule appointments
• Provide diagnostic and collection services
• Process payments
• Communicate regarding services
• Submit specimens to certified laboratories
• Comply with legal and regulatory requirements
Information Sharing
We may share information with:
• CLIA-certified laboratories
• AABB-accredited DNA laboratories
• Medical Review Officers (MROs)
• Employers (when authorized)
• Government agencies (when legally required)
• Background screening vendors
• Payment processors
We do not sell personal information.
Data Security
We use administrative, physical, and technical safeguards to protect information from unauthorized
access.
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2. HIPAA NOTICE SUMMARY
Twin Pillars Diagnostics LLC complies with the Health Insurance Portability and Accountability Act
(HIPAA).
Protected Health Information may be used or disclosed for:
• Treatment
• Payment
• Healthcare operations
• DOT compliance (49 CFR Part 40)
• Legal requirements
You have the right to:
• Request access to your records
• Request corrections
• File a privacy complaint
Full HIPAA Notice available upon request.
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3. TERMS & CONDITIONS
By using this website or booking services, you agree to the following terms:
Services Disclaimer
Twin Pillars Diagnostics LLC is a specimen collection and diagnostic services provider.
We:
• Perform specimen collection
• Perform CLIA-waived rapid drug screening
• Facilitate laboratory testing
We do NOT:
• Diagnose medical conditions
• Act as a Medical Review Officer (MRO)
• Provide medical treatment
All confirmatory and non-waived testing is performed by certified reference laboratories.
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DNA Testing Disclaimer
• Legal DNA testing requires identity verification and documented chain-of-custody.
• Peace-of-mind DNA testing is NOT court-admissible.
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Drug & Alcohol Testing Disclaimer
• DOT collections are performed in accordance with 49 CFR Part 40.
• Confirmatory testing is conducted by certified laboratories.
• We do not determine final verified results (MRO responsibility).
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Background Checks & Fingerprinting
• Background screening is processed through authorized third-party providers.
• Results are determined by the requesting agency.
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Limitation of Liability
To the maximum extent permitted by Georgia law, Twin Pillars Diagnostics LLC shall not be liable for
indirect, incidental, or consequential damages arising from use of services.
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4. APPOINTMENT & REFUND POLICY
Appointment Policy
Appointments may require prepayment.
Cancellations
Cancellations must be made at least [Insert Hours] before scheduled appointment.
No-Shows
No-shows may result in forfeiture of fees.
Mobile Services
Mobile travel fees may be non-refundable once technician dispatch occurs.
Refunds are issued at management discretion unless otherwise required by law.
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5. WEBSITE USE
You agree not to:
• Misuse booking system
• Submit false information
• Attempt to access restricted areas
All content on this website is the property of Twin Pillars Diagnostics LLC.
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6. GOVERNING LAW
These terms are governed by the laws of the State of Georgia.
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7. ACCESSIBILITY
Twin Pillars Diagnostics LLC is committed to providing accessible services. If you require
accommodations, please contact us directly.
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8. CONTACT INFORMATION
For privacy, legal, or compliance inquiries:

Twin Pillars Diagnostics LLC
281 Carl Vinson Parkway, Suite C
Warner Robins, GA 31088
Email: twinpillarsd@gmail.com